Welcome to PharmacyIO! These Terms and Conditions (“Terms”) govern your use of our website (https://pharmacyio.co.uk/) and our services, including the purchase of products and consultations. By accessing our website, placing an order, or using our services, you agree to comply with these Terms. If you do not agree, please do not use our services.
General Information
PharmacyIO is a UK-based online pharmacy providing prescription medicines, over-the-counter products, and healthcare consultations. All services and products are intended for customers within the United Kingdom.
Eligibility
By using our website, you confirm that:
- You are at least 18 years old.
- You are a resident of the United Kingdom.
- You are accessing the website for personal, non-commercial purposes.
For consultations or purchasing prescription medicines, you must provide accurate health information.
Healthcare Consultations
PharmacyIO provides online consultations with qualified healthcare professionals.
- Our consultations are intended to provide general advice and are not a substitute for in-person medical diagnosis or treatment.
- It is your responsibility to provide accurate and complete information during the consultation.
- All advice provided during consultations is based on the information you share.
If you experience an emergency or serious health issue, please contact emergency services or your local healthcare provider immediately.
Product Purchases
a. Orders and Payment
- All orders are subject to availability and acceptance.
- Prices are displayed in GBP and include applicable taxes unless otherwise stated.
- Payment must be completed through the secure methods available on our website.
b. Prescription Medicines
- Prescription medicines will only be provided upon receiving a valid prescription from a certified healthcare professional.
- We reserve the right to verify your prescription before fulfilling the order.
c. Delivery
- We aim to deliver your products within the estimated delivery times provided. However, delays may occur due to factors beyond our control.
- Delivery is available within the United Kingdom only.
Returns and Refunds
a. Non-Prescription Products
- You may return unopened and unused non-prescription products within 14 days of receipt for a refund, subject to our returns policy.
- Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.
b. Prescription Products
- Due to health and safety regulations, prescription medicines cannot be returned unless faulty or delivered in error.
Please refer to our Returns Policy for further details.
Use of the Website
You agree to:
- Use our website for lawful purposes only.
- Not misuse or interfere with the website’s functionality or security.
- Not copy, reproduce, or distribute any part of the website without our written consent.
PharmacyIO reserves the right to suspend or terminate your access to the website if you violate these Terms.
Intellectual Property
All content on this website, including text, images, logos, and design, is the property of PharmacyIO and protected by intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.
Limitation of Liability
While we strive to provide accurate information and reliable services, PharmacyIO is not liable for:
- Any loss or damage resulting from the use of our website or services.
- Delays or interruptions in service due to factors beyond our control.
- Decisions you make based on advice provided during consultations.
Privacy Policy
Your use of our website is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal data.
Third-Party Links
Our website may include links to third-party websites for your convenience. We do not endorse or accept responsibility for the content or practices of these external websites.
Changes to These Terms
PharmacyIO reserves the right to update these Terms at any time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of the website constitutes acceptance of the revised Terms.
Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the courts in the UK.
Contact Us
If you have any questions about these Terms, please contact us.