PharmacyIO (“we,” “our,” or “us”) operates as a UK-based online pharmacy, providing healthcare services and offering a wide range of products, including prescription medicines and over-the-counter items. This Privacy Policy explains how we collect, use, and protect your information when you access our website (https://pharmacyio.co.uk/) or use our services.
By using our website or purchasing our products or services, you agree to the terms of this Privacy Policy.
Information We Collect
We collect information to process your orders, provide consultations, and improve your experience. The types of information we collect include:
a. Personal Information
- Full Name
- Contact Details (email address, phone number, shipping and billing address)
- Account details (if you create an account with us)
- Payment information (collected securely through payment processors)
- Medical details (for consultations, prescriptions, or health-related advice)
b. Non-Personal Information
- IP address and device information
- Website usage data (e.g., pages visited, browsing time)
- Information gathered through cookies and similar technologies
How We Use Your Information
Your information is used to provide you with a seamless shopping and healthcare experience, including:
- Processing and delivering your orders.
- Managing prescriptions and offering tailored healthcare consultations.
- Responding to your inquiries and providing customer support.
- Sending updates related to your orders, consultations, or account.
- Improving website functionality and personalizing your experience.
- Complying with legal obligations and ensuring regulatory compliance.
We may also use anonymized data for analytics to improve our services.
How We Protect Your Information
We implement strict measures to safeguard your personal data, including:
- SSL encryption to secure all transactions and data transfers.
- Regular system monitoring to prevent unauthorized access.
- Restricted access to sensitive data for authorized personnel only.
Sharing Your Information
We may share your data with trusted third parties only when necessary to fulfill our services, including:
- Delivery Partners: To ship your orders to your address.
- Payment Providers: To securely process payments.
- Healthcare Professionals: For consultations or prescription verifications.
- Legal or Regulatory Authorities: If required by law or to comply with legal obligations.
All third parties handling your data must adhere to data protection regulations.
Cookies and Tracking Technologies
Our website uses cookies to:
- Improve your shopping and browsing experience.
- Store preferences and login details for convenience.
- Gather analytics on website usage to enhance performance.
You can manage or disable cookies in your browser settings. However, certain features of our website may not function correctly without cookies.
Your Rights
As a UK-based service, we comply with the General Data Protection Regulation (GDPR), giving you the following rights:
- Access: View the personal data we hold about you.
- Correction: Update inaccurate or outdated information.
- Erasure: Request the deletion of your data (where applicable).
- Restriction: Limit how your data is processed in specific circumstances.
- Portability: Receive a copy of your data in a transferable format.
- Objection: Opt out of direct marketing communications.
To exercise any of these rights, please contact us at [Insert Contact Email].
Data Retention
We retain your personal data only as long as necessary for:
- Processing your orders and consultations.
- Complying with legal and regulatory obligations.
- Resolving disputes or enforcing our terms of service.
Third-Party Links
Our website may include links to external websites. PharmacyIO is not responsible for the privacy practices or content of these third-party websites. Please review their privacy policies before sharing your information.
Children’s Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children.
Updates to This Privacy Policy
We may revise this Privacy Policy periodically. Any updates will be posted on this page with an updated “Effective Date.” Please review this page regularly to stay informed about how we protect your data.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, feel free to contact us.