At PharmacyIO, we are committed to providing high-quality products and services. We understand that there may be occasions when you need to request a refund. This Refund Policy outlines the terms and conditions under which refunds are processed for products and services purchased on our website (https://pharmacyio.co.uk/).
General Refund Policy
Refunds are available for eligible products and services under specific conditions, as outlined below. Please note that:
- Prescription medicines are non-refundable, except in cases where the product is faulty or incorrectly supplied.
- Non-prescription products can be refunded if they meet the eligibility criteria stated below.
- Services such as consultations are non-refundable once completed.
Eligibility for Refunds
a. Non-Prescription Products
You may request a refund for non-prescription products if:
- The product is unused, unopened, and in its original packaging.
- The request is made within 14 days of receiving the product.
- Proof of purchase (e.g., order confirmation, receipt) is provided.
b. Faulty or Incorrect Products
We will provide a full refund or replacement if:
- You received a damaged or defective product.
- You were sent the wrong product.
- You notify us within 7 days of receiving the product and provide evidence of the issue (e.g., photos).
c. Prescription Products
Prescription medicines are non-returnable and non-refundable due to legal and safety regulations, unless:
- The product is faulty or damaged upon delivery.
- An incorrect product was supplied.
d. Services (Consultations)
Consultations are non-refundable once completed. If you experience any issues with the consultation process, please contact our support team for assistance.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at contact@pharmacyio.co.uk within the eligible refund period.
- Provide Proof: Include your order details, proof of purchase, and evidence of the issue (if applicable).
- Return the Product: If applicable, return the product in its original condition and packaging to the address provided by our support team.
Return Shipping Costs
- If the refund is due to an error on our part (e.g., faulty or incorrect product), we will cover the return shipping costs.
- For all other returns, the customer is responsible for return shipping charges.
Processing Refunds
- Refunds will be processed within 7-10 business days after we receive and inspect the returned product.
- Refunds will be issued to the original payment method used for the purchase.
- If the original payment method is no longer available, alternative arrangements may be discussed.
Non-Refundable Items
The following items and services are non-refundable:
- Prescription medicines (except in cases of damage or error).
- Completed consultations.
- Products not in their original condition or packaging.
- Products returned after the 14-day refund eligibility period.
Cancellations
If you wish to cancel your order:
- Orders for prescription medicines can only be canceled before the prescription is processed.
- Orders for non-prescription products can be canceled if the request is made before the product is dispatched.
- Cancellations for consultations must be requested at least 24 hours in advance to avoid charges.
Contact Us for Support
If you have questions about our Refund Policy or need assistance with a refund request, please reach out to us.